Privacy Policy
Effective Date: [Insert Date]
Overview
ABL Hospice is committed to protecting the privacy and security of personal and health information for our patients, caregivers, families, website visitors, and community partners. This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Mailing address
- Relationship to patient (if applicable)
Health Information
- Information necessary to provide hospice services
- Care coordination and service-related information
- This information is protected health information (PHI) under HIPAA
Website Information
- Information submitted through contact forms
- Basic website analytics (IP address, browser type, pages visited)
How We Use Information
We use collected information to:
- Provide and coordinate hospice care
- Communicate with patients and caregivers
- Schedule visits and appointments
- Respond to inquiries
- Provide administrative and billing services
- Send hospice-related informational or marketing communications (with consent)
- Meet legal, regulatory, and accreditation requirements
Text Messaging (SMS) Communications
If you provide your mobile phone number and consent, ABL Hospice may use SMS (text messaging) to communicate with patients and caregivers regarding hospice care coordination, appointment reminders, service updates, administrative notices, and occasional hospice-related informational or marketing communications.
- Message frequency may vary.
- Message and data rates may apply.
- You may opt out at any time by replying STOP.
- For help, reply HELP or contact us at info@ablhospice.com.
SMS consent is not a condition of receiving hospice care or services.
We do not sell or share SMS consent or mobile numbers with third parties for marketing purposes.
Healthcare Messaging Notice
SMS text messaging is provided as a convenience. Standard SMS messages are not encrypted. While ABL Hospice takes reasonable safeguards to protect information, individuals who consent to receive SMS communications acknowledge and accept the risks associated with unencrypted text messaging.
Disclosure of Information
We may disclose information:
- To healthcare providers involved in hospice care
- To business associates who support our operations (under written agreements)
- As required by law or regulation
- To comply with accreditation and oversight requirements
We do not sell personal or health information.
HIPAA Privacy Rights
Patients have the right to:
- Access their health information
- Request corrections
- Request restrictions on certain uses or disclosures
- Receive a Notice of Privacy Practices
- File a complaint without retaliation
To exercise these rights, contact info@ablhospice.com.
Data Security
We implement administrative, technical, and physical safeguards designed to protect personal and health information. Access to information is limited to authorized personnel based on job responsibilities.
Third-Party Services
Our website and communications platforms (including SMS services) may be supported by third-party vendors who are required to safeguard information and comply with applicable privacy and security standards.
Children’s Privacy
Our services and website are not directed to children under 13. We do not knowingly collect personal information from children through our website.
Policy Updates
This Privacy Policy may be updated from time to time. Material changes will be posted on this page with an updated effective date.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
ABL Hospice
E-mail info@ablhospice.com
Tel 415-562-8552