1. Introduction
We (ABL Hospice) are committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information (including health information) when you visit our website, enroll in our services, or otherwise interact with us. By using our services or interacting with us, you agree to the practices described herein. If you have any questions about this policy or our practices, please contact us (see Contact section below).
2. Information We Collect
We collect various types of information from and about you, as described below: a) Information You Provide Directly Identifiers: name, date of birth, address, phone number, email address, emergency contact information Health / medical information: diagnosis, treatment plans, care preferences, symptom reports, medication lists Payment / billing information (where applicable) Communications: messages, notes, forms, survey responses, feedback Consent / authorizations (e.g. for treatment or for SMS/text communications) Opt-in / subscription preferences (for emails, texts, notifications) b) Information Automatically Collected Usage data: IP address, browser type, pages visited, time stamps, referrer URLs Device / system data: device type, OS version, mobile network, unique device identifiers Cookies, web beacons, analytics data, log files
3. How We Use Your Information
We use the information we collect for various purposes, including but not limited to: To provide you with hospice care services, support, communications, and related operations To manage your account, schedule visits, coordinate care, and follow up To send you administrative information (appointment reminders, updates, notices) To send you optional marketing/promotional messages or newsletters (if you have opted in) To analyze usage, improve our services, monitor performance, and detect fraud or abuse To comply with legal or regulatory obligations (e.g. recordkeeping, reporting) For other purposes you consent to or as reasonably required to support our business operations
4. SMS / Text Message Communications & Opt-In a)
Opt-In Consent If you choose to enroll in SMS or text message communications (e.g. appointment reminders, care updates, alerts), we will obtain your explicit opt-in consent before sending such messages. b) Use and Purpose We may send you text messages only for the purposes you agreed to (e.g. care reminders, status updates). You will have the ability to unsubscribe or opt out at any time (for example, by replying “STOP” or using other opt-out instructions included in each message). c) No Sharing of Mobile / SMS Consent We will not share your mobile opt-in or text message consent information with third parties, affiliates, or other organizations for marketing or any other purpose, unless you explicitly authorize such sharing in a separate consent. No mobile opt-in or text message consent will be shared with third parties or affiliates. d) Retention & Deletion of Opt-in Data We retain your SMS opt-in status for as long as necessary to honor your preferences and for legal, operational, or auditing needs. If you opt out, we will cease sending messages and update our records accordingly.
5. How We Share / Disclose Your Information
We do not sell your personal information. We may share your information in limited circumstances: With our service providers, contractors, agents (e.g. IT, billing, analytics) strictly under confidentiality agreements With healthcare providers or third parties involved in your care (where permitted under privacy laws and your authorization) With legal or regulatory authorities when required by law In the event of business transfers (e.g. mergers, acquisitions) to the successor entity For de-identified or aggregated data (that cannot reasonably be used to identify you) Any third parties with whom we share information are subject to strict confidentiality obligations and may only use the information consistent with our policies and your consent.
6. Security
We employ administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
7. Retention
We retain your personal information only as long as needed for the purposes listed above, or as required by law. When retention is no longer necessary, we will delete or properly anonymize the information.
8. Your Rights & Choices
Depending on your jurisdiction and applicable laws, you may have rights such as: Accessing or requesting a copy of your personal information Correcting or updating inaccurate information Requesting deletion or de-identification of your data (subject to legal constraints) Withdrawing consent for processing (especially for marketing or SMS communications) Opting out of marketing or promotional communications In some jurisdictions, objecting to certain processing or requesting portability To exercise any of these rights, please contact us using the Contact information below. We will respond within a reasonable time, in accordance with applicable law.
9. Children / Minors
We do not knowingly collect personal information from minors under age 13 through our website or services unless parental consent is obtained. If we discover we have inadvertently collected such data, we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the “Last Updated” date at the top. If we make material changes, we may notify you by email or via a notice on our website before the changes take effect.
11. Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact:
Email: info@ablhospice.com
Phone: 415-562-8552